Frequently Asked Questions

TellMeWhen is an AI-powered web monitoring service that alerts you the moment anything on the internet changes. Instead of manually checking websites or signing up for dozens of different notification services, you can create custom alerts for any condition in plain English and get instant push notifications when your conditions are met.

It's simple: (1) Write what you want to monitor in plain English (e.g., "Tell me when the Switch 2 is back in stock"), (2) Choose how often to check (from every 15 minutes to once every 2 days depending on your plan), (3) Get instant push notifications when your conditions are met. Our AI handles the rest - understanding your intent, finding reliable sources, and validating when conditions are satisfied.

While Google Alerts monitors for keyword matches in news and web content, TellMeWhen uses AI to understand your intent and validate when specific conditions are actually met. For example, Google Alerts might send you every article mentioning "iPhone price," but TellMeWhen only alerts you when the iPhone price actually drops below your target. We actively search multiple sources, understand context, and verify conditions before notifying you - eliminating false positives and irrelevant results, showing you exactly where to find what you are looking for.

TellMeWhen uses agentic AI backed by GPT models to understand your prompts and validate results across multiple authoritative sources. While we strive for high accuracy, results depend on publicly available information. We recommend verifying time-sensitive information (like prices or availability) before taking action.

Subscription credits (from Starter/Pro/Elite plans) expire 30 days after they're granted. However, credits from one-time credit packs (Bronze/Silver/Gold) never expire and can be used anytime.

Yes! You can cancel your subscription at any time from the app settings. Your subscription will remain active until the end of your current billing period, and you'll keep your remaining credits until they expire (30 days from grant date).

Absolutely! You can change your plan anytime from the app. Upgrades take effect immediately with prorated cost for the month. Downgrades take effect at your next billing cycle.

TellMeWhen is available on iOS (iPhone and iPad) and Android devices. Your prompts and notifications sync seamlessly across all your devices where you're signed in.

Yes. Your prompts and personal data are encrypted and secure. We don't sell your information or track you across apps. Authentication is handled by Google and Apple Sign-In for maximum security. We only collect data necessary to provide the service.

When you run out of credits, your prompts will pause automatically. You can purchase a subscription plan or buy one-time credit packs to resume monitoring. Your prompts and notification history are saved, so you can pick up right where you left off.

We accept Apple Pay, Google Pay, and all major credit cards through secure in-app purchases.