1. Introduction

TellMeWhen Corporation ("TellMeWhen," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

Contact Information:
TellMeWhen Corporation
390 NE 191st St, Suite 17246
Miami, Florida 33179
Email: info@tellmewhen.com
Phone: +1 (305) 209-6015

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Email address
Name
Authentication provider details (Google or Apple ID)

Service Usage Information:

Prompts you create (text-based monitoring requests)
Prompt configurations (frequency, add-ons)
Notification preferences
Support inquiries and communications

2.2 Information Collected Automatically

Device Information:

Device type and model
Operating system and version
Push notification tokens
Mobile network information
Unique device identifiers

Usage Data:

Features used within the App
Interaction with notifications
Session duration and frequency
App performance data

Log Data:

IP address
Access times and dates
App version
Error reports and crash data

2.3 Information from Third-Party Services

Authentication Providers (Google/Apple):

Basic profile information (name, email)
Unique identifier (sub)
Profile picture (if available)

Payment Provider (Google/Apple):

Payment method details (stored by Google & Apple, not us)
Transaction history
Billing address (if provided)

2.4 Cookies and Tracking Technologies

Our mobile App does not use cookies. Our website may use cookies for:

Session management
Analytics
Security purposes

3. How We Use Your Information

3.1 Service Provision

We use your information to:

Create and manage your account
Execute and monitor your prompts
Send notifications when conditions are met
Process payments and manage subscriptions
Provide customer support
Communicate service updates

3.2 Service Improvement

We use aggregated and anonymized data to:

Analyze usage patterns
Improve AI accuracy
Optimize performance
Develop new features
Fix bugs and technical issues

3.3 Legal and Safety

We may use your information to:

Comply with legal obligations
Enforce our Terms of Service
Protect against fraud and abuse
Investigate security incidents
Protect rights and safety

3.4 Marketing and Communications

With your consent, we may use your information to:

Send promotional emails
Announce new features
Share tips and best practices

You can opt out of marketing communications at any time.

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers that help us operate our Service:

Microsoft Azure: AI processing and analytics
Amazon Web Services (AWS): Hosting and infrastructure
Serper: Web search functionality
Google/Apple: Authentication services & payment processing for in-app purchases
Expo: Push notification delivery

These providers are contractually obligated to protect your information and use it only for providing services to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or subpoenas
Government requests
Legal proceedings
Law enforcement investigations

4.3 Business Transfers

If we merge with, acquire, or are acquired by another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated Information

We may share aggregated, anonymized information that cannot identify you with:

Business partners
Advertisers (if applicable)
Public research

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

5.1 Active Accounts

We retain your personal information for as long as your account is active and as necessary to provide you with our Service.

5.2 After Account Deletion

When you delete your account:

Personal data is deleted after a 7-day grace period
Some information may be retained for legal compliance:
- Transaction records (7 years for tax purposes)
- Audit logs (indefinitely for security)
- Legal hold data (as required)

5.3 Prompt Data

Active prompts: Retained while active
Completed prompts: Retained until user deletes
Prompt results: Retained until user deletes

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Third-party authentication (Google/Apple) with their security standards
Payment Security: Payment processing handled by Google & Apple, PCI DSS Level 1 certified providers. We never directly handle or store your payment card information
Infrastructure: Secure AWS environment with VPC isolation
Monitoring: 24/7 security monitoring and intrusion detection
Updates: Regular security patches and updates

6.2 Data Breach Response

In the event of a data breach:

We will notify affected users within 72 hours
We will provide information about what occurred
We will offer guidance on protective steps
We will cooperate with authorities as required

6.3 Your Responsibilities

You are responsible for:

Maintaining account security
Using strong authentication
Promptly reporting unauthorized access
Keeping your device secure

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

Access your personal information
Receive a copy of your data in a portable format
Know what information we have about you

7.2 Correction and Update

You can:

Update your account information through the App
Request corrections to inaccurate data
Add supplementary information

7.3 Deletion

You can delete your account at any time through the App. This will:

Remove your personal information (after 7-day grace period)
Cancel active prompts
Terminate subscriptions

Some information may be retained as described in Section 5.2.

7.4 Objection and Restriction

You can:

Opt out of marketing communications
Object to processing for analytics purposes
Request we limit use of disputed data

Note: Some processing is essential for service operation and cannot be restricted while maintaining an active account.

7.5 Withdraw Consent

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

8. Data Transfers

8.1 Location of Processing

Your information is processed in the United States in AWS data centers (us-east-1 and us-west-1 regions).

8.2 International Transfers

If you access our Service from outside the United States:

Your information will be transferred to the US
US privacy laws may differ from your jurisdiction
By using our Service, you consent to this transfer

8.3 Transfer Safeguards

For users in the European Economic Area (EEA), we rely on:

Standard contractual clauses
Appropriate safeguards under GDPR Article 46

9. Children's Privacy

9.1 Age Requirements

Our Service is intended for users aged 13 and older. We do not knowingly collect information from children under 13.

9.2 Parental Rights

If we learn we have collected information from a child under 13:

We will delete that information promptly
Parents may contact us to request deletion

9.3 Teen Users (13-17)

For users aged 13-17:

Parental consent may be required in some jurisdictions
Parents may request access to their teen's information
Additional protections may apply under local law

10. California Privacy Rights

10.1 California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA:

Right to Know:

Categories of personal information collected
Sources of information
Business purposes for collection
Categories of third parties with whom we share information

Right to Delete:

Request deletion of personal information
Subject to certain exceptions

Right to Opt-Out:

We do not sell personal information
You can opt out of certain sharing

Right to Non-Discrimination:

We will not discriminate for exercising privacy rights

10.2 California "Shine the Light" Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information for such purposes.

10.3 Do Not Track

We do not currently respond to Do Not Track signals.

11. European Privacy Rights

11.1 Legal Basis for Processing (GDPR)

We process your information based on:

Contract: To provide our Service
Consent: For marketing and optional features
Legitimate Interests: For security and improvement
Legal Obligations: To comply with laws

11.2 EU Data Subject Rights

If you are in the EEA, you have rights under GDPR including:

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

11.3 Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority.

11.4 Data Protection Officer

For privacy inquiries, contact: info@tellmewhen.com

12. Third-Party Services

12.1 Third-Party Privacy Policies

Our Service integrates with third parties that have their own privacy policies:

12.2 Third-Party Content

When our Service accesses third-party websites on your behalf:

We do not control their privacy practices
Their privacy policies apply to their content
We only collect what's necessary for your prompts

13. Updates to This Policy

13.1 Notification of Changes

We may update this Privacy Policy periodically. We will notify you of material changes by:

Email notification
In-app notification
Prominent notice on our website

13.2 Effective Date

Changes become effective:

For new users: immediately
For existing users: 30 days after notice
Unless required sooner by law

13.3 Continued Use

Continued use of our Service after changes constitutes acceptance of the updated policy.

14. Contact Us

14.1 Privacy Inquiries

For privacy-related questions or to exercise your rights, contact:

Email: info@tellmewhen.com
Phone: +1 (305) 209-6015
Mail: TellMeWhen Corporation
390 NE 191st St, Suite 17246
Miami, Florida 33179

14.2 Response Time

We aim to respond to privacy requests within:

General inquiries: 5 business days
Rights requests: 30 days (or as required by law)
Data breach notifications: 72 hours

14.3 Identity Verification

For security, we may require identity verification before processing privacy requests.

15. Additional Disclosures

15.1 Analytics

We use analytics to improve our Service:

Usage patterns (aggregated)
Feature popularity
Performance metrics
Crash reports

This data is anonymized and cannot identify individual users.

15.2 Security Incidents

We maintain logs for security purposes:

Login attempts
API access
System events
Error logs

These logs are retained for security and debugging purposes.

15.3 AI Processing

Your prompts are processed by AI systems:

Azure OpenAI for interpretation
Results are associated with your account
We do not use your prompts to train AI models
AI processing occurs in Microsoft Azure data centers

15.4 Notification Delivery

Push notifications are delivered through:

Apple Push Notification Service (iOS)
Firebase Cloud Messaging (Android)
Expo notification service

These services have their own privacy practices.

16. Definitions

Personal Information: Information that identifies or could identify you
Service: The TellMeWhen app and related services
Prompt: A monitoring request you create
Third Party: An entity other than you or TellMeWhen
Processing: Any operation performed on personal information

By using TellMeWhen, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms of Service.

Privacy Policy